25 March 2020
25 March 2020,

COVID19- Service Levels Update

Copy of European services


As per the previous updates regarding COVID-19 we continue to closely monitor the latest information and government advice regarding coronavirus. With our network partnership with Palletforce, they are providing us with frequent updates regarding the Service Levels across the network.


Palletforce have advised us that they are updating the network accordingly as the situation develops regarding any changes to services. However, The situation is fluid; therefore any major changes will be communicated ASAP.


UK Network & Hub Operations


Status – Normal operations


The network is currently operating a normal service across the UK and all services are still currently available.


Issues of note to date 

  • EPOD – as per earlier updates, a high number of depots, including CDSW are not handing over the handheld EPOD devices to consignees to limit unecessary contact.


  • Customers Own Paperwork –  depots may or may not choose to handle paperwork from their customers. If paperwork is uploaded the delivery depot will print off in the normal way, but the driver will record the consignee name themselves and not handover the paperwork. If the consignee requires paperwork the consignor should affix to the pallet.


In the event of an EPOD being unavailable paperwork should be printed from Alliance, with the driver recording the consignee name on the paperwork themselves.


Amazon Network


Status – Normal operations


Amazon are reporting to the Palletforce Control Tower that their operations are as normal at their FCs at the current time


European Network



Generally we are operating as close to “business as usual” as possible, however please be aware of the following guidance.


  • Our European partners are requesting that the senders of the goods confirm the consignee is open and OK to receive goods (eg. Many restaurants, hotels, schools etc are closed). This is to avoid backlogs of freight, storage charges and consignments being returned. Feedback from our partners suggests that this confirmation is not happening in all cases.


  • Please ensure every European job has a contact phone number on. Again, many jobs do not have this information on them.




Germany349AmberNetwork has general delays of up to 72 hours
Austria349AmberShipments now being rerouted by the Hub on a consignment basis
Slovakia349AmberShipments now being rerouted by the Hub on a consignment basis
Spain & Portugal090AmberDeliveries being delayed by up to 72 hours. Certain types of delivery points are restricted eg. private addresses
Benelux331/332AmberDelays of up to 48 hours
Italy307AmberNetwork operating as normal, however certain significant restrictions on postcodes – please check with D307 before sending. All non-essential companies have been ordered to close from Wednesday 25th March
France333AmberNetwork has general delays of up to 72 hours.
Bulgaria, Croatia, Czech Rep. Hungary, Latvia, Lithuania, Poland, Romania348AmberNetwork has general delays of up to 72 hours
Scandanavia345AmberNetwork has general delays of up to 48 hours
Switzerland345AmberNetwork has general delays of up to 72 hours
Greece & Turkey330AmberNetwork has general delays of up to 72 hours


We hope this provides you with clarity in these uncertain times however if you are in any doubt regarding service levels, please do not hesitate to contact us.

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