Customer charter unveiled with commitment to improve distribution service and value for money
Group commitment to on-going openness and expansion is key part of South West economic growth.
To help companies’ distribute their goods and products for shipment to outlets across the United Kingdom and Europe, C&D South West have designed and engineered a unique customer service charter that brings a new service level to the pallet distribution industry. The charter and continued expansion of C&D South West are the first steps in the company’s transformation plan under the leadership of MD Darren Hammond, and marks an on-going commitment to logistics growth in the South West.
“Many pallet and logistic companies use pricing as the only driving factor for customers but our 20 years’ experience in the industry clearly shows that customer service is paramount,” explains Darren.
The customer charter, which pledges to improve service, value for money and transparency for all customers, was drawn up after extensive customer research and is part of a wider programme of expansion for the Chard and Ilminster based distribution and logistics company.
The charter makes five promises to customers including pricing advantages; risk free trading partnerships; service excellence; value for money and user friendly technology. C&D South West will measure and report on its performance to enable customers to see progress as it works towards improving customer service.
To further commit to the South West economy C&D South West is already expanding its operations with more trucks and pallet storage to ensure that its 24/7 operations are optimized for 21st century transport needs.
“Being able to respond quickly and remove logistical barriers is what we are about”, explains depot manager Colin Jones. “C&D is a founder shareholder member of the PallerForce network so our UK and International reach expands every year”.
In recognition of the cost savings and service excellence delivered by the C&D South West Customer Service Charter many industries in the South West can grow no matter where their delivery or pickup requirements are throughout UK and Europe.
For more information, please call 01460 647 01
About C&D South West.
A Road Haulage Association member and a logistics and distribution heritage spanning two generations you are assured of on-time deliveries. C&D has been associated with the West Country for over 40 years, going back to when the M5 motorway finished at Tewkesbury! We are based at Chard, close to the major routes in and out of Somerset.
We are a shareholder member of the PalletFORCE network, one of the fastest-growing palletised distribution networks in the UK. With over 85 members who have over 3,000 vehicles and 4 million sq ft of warehousing, C&D South West and PalletFORCE handles thousands of pallets every week.
Our network means we can offer a streamlined process with significant efficiency savings over conventional methods of distribution and our customers benefit from a more competitive, profitable service, whilst environmental impact is substantially reduced.