Further to our previous service level updates that can be viewed here, our network is now seeing improvements and making some changes to service levels with fewer restrictions in place from next week as we see volumes stabilising in some parts of the UK.

These changes have been detailed below to reflect changes to the service status across the network. Please take time to read through this upate and share it with your teams and your customers.

Service Update

Despite easing in some areas, we are still seeing a backlog in certain geographies and you will experience delays to these areas. Palletforce is doing all they can to support these postcode areas and recover normal levels as soon as possible. See below postcodes that are still getting volumes cleared.

This is being reviewed weekly and as a network we endeavour to clear these delays as soon as we can.

Regional Services

We will be making the following changes to service for all freight manifested from Monday 5th July:

These measures are designed to help the depots have more time to clear the backlogs whilst enabling us to manage the service offering to you and your customers. Our online Alliance portal will be updated to reflect these changes when booking jobs in.

Please note that any failures cannot be upgraded – the delivery window for all consignments is 09:00-17:00 for the above postcodes.

Other Measures

All other service restrictions, other than the measures noted below, will be lifted from the rest of the network from Monday 5th July 2021 onwards.

Previous measures such as the extension to economy service (other than the regional service issues listed above) and no same-day third party collections will be lifted as of Monday 5th July 2021.

We hope that you can understand the current circumstances, should your consignments be subject to any delays and we will endeavor to keep all of our clients informed as promptly as possible with regards to any such delays mentioned above.

To minimise further delays, we also please ask that all freight is well presented. Additionally, any prior notice that can be given for higher volumes of freight would be appreciated. This is to allow us and our network partners to best plan our resources and allocate vehicles more efficiently.

If you require a copy of our Pallet Presentation Guidelines, please click here.

Can we also ask that all discussions regarding consignments are kept professional and courteous at all times. As a company we understand the frustrations service delays can cause however our teams are here to help and assist you – any non-respectful behaviour will not be tolerated.

Thank you for your patience and understanding during these unprecedented times, if you require any further information or assistance please do not hesitate to contact us.

Assuring you of our very best intentions at all times.

C & D South West Ltd

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