COVID19- Service Levels Update
As per the previous updates regarding COVID-19 we continue to closely monitor the latest information and government advice regarding coronavirus. Through our network partnership with Palletforce, we are providing frequent updates regarding the Service Levels across the network in the UK and Europe.
Palletforce have advised us that they are updating the network accordingly as the situation develops regarding any changes to services. However, The situation is fluid; therefore any major changes will be communicated ASAP.
UK Network & Hub Operations
Status – Normal operations
The network is still operating a normal service across the UK and all services are still currently available.
Amazon Network
Status – Normal operations
Amazon are reporting to our Control Tower that their operations are as normal at all FCs apart from Peterborough EUK5 which is running around 2 days behind and Coventry BHX4 which is now running around 5-6 days behind. Please note that Amazon FCs in France are currently closed therefore please do not send freight until further notice
European Network
Generally we are operating as close to “business as usual” as possible, however please be aware of the following guidance.
- Our European partners are requesting that the senders of the goods confirm the consignee is open and OK to receive goods(eg. Many restaurants, hotels, schools etc are closed). This is to avoid backlogs of freight, storage charges and consignments being returned. Feedback from our partners suggests that this confirmation is not happening in all cases.
- Please ensure every European job has a contact phone number on. Again, many jobs do not have this information on them.
| Country | Depot | Status | Remarks |
| Germany | 349 | Green | |
| Austria | 349 | Amber | Re-Routing: Network has general delays of up to 24 hours |
| Slovakia | 349 | Amber | Re-Routing: Network has general delays of up to 72 hours |
| Spain & Portugal | 090 | Amber | Manufacturing and construction have returned to work this week, increasing the amount of companies open. All shops, restaurants, schools and bars still closed. People are not allowed out their homes, unless for work or visiting the supermarket or pharmacy. Deliveries to private addresses therefore still restricted. Groupage departures are still leaving and local distribution is working – delays shouldn’t exceed 48 hours. |
| Benelux | 331/332 | Amber | Delays of up to 24 hours |
| ROI | 052 | Green | |
| Italy | 307 | Amber | Network operating as normal, however certain significant restrictions on postcodes – please check with D307 before sending. All non-essential companies closed on Wednesday 25th March |
| France | 333 | Amber | Network has general delays of up to 48 hours. All Amazon FCs are closed. |
| Bulgaria, Croatia, Czech Rep. Hungary, Latvia, Lithuania, Poland, Romania | 348 | Amber | Network has general delays of up to 72 hours |
| Scandanavia | 345 | Amber | Network has general delays of up to 48 hours |
| Switzerland | 345 | Amber | Network has general delays of up to 72 hours |
| Greece & Turkey | 330 | Amber | Network has general delays of up to 72 hours |
We hope this provides you with clarity in these uncertain times however if you are in any doubt regarding service levels, please do not hesitate to contact us.
