Whether you already send pallets through a network or if you are new to sending pallets for delivery or distribution, here are a few tips and pallet presentation guidelines to help you prepare the pallet and ensure that it is safe and cost effective to send.

Pallet Guidelines

Why Should I Prepare My Pallet Correctly?

Depending on the type of journey your pallet needs to take to reach its destination, your pallet may be trans-shipped (placed off one truck and on to another, etc.) a few times. Of course at C&D we pride ourselves on reducing trans-shipment.

During the trans-shipment process damage may occur, and though incredibly rare, when it does occur it is often due to inadequate packaging and preparation. So preparing your goods for pickup and delivery can keep your customer happy.

 Pallet Selection

  • Always use a pallet that is strong in construction and suitable for the type of goods you wish to carry on it.
  • If you need a tail-lift truck at either pickup or delivery points ensure you use a pallet that is accessible on all 4 sides so any trolley trucks can be used.
  • Do not use pallets that missing boards or chocks

Pallet Packaging

  • The objective of pallet packaging is to secure the goods to the pallet base and safeguard any goods.
  • Firstly ensure that boxes or goods are not overhanging the pallet base.
  • Make sure that heavier boxes are packed at the bottom then use cardboard sheets between each layer to avoid movement during transit.
  • Shrink wrap the pallet and goods together using either basic film wrap, heat shrink wrap or banded with strapping.
  • You may wish to put a cardboard or bubble wrap layer around the whole pallet before wrapping if you believe extra protection is needed.
  • If your pallet needs to stand out at delivery point stick a large A4 branded stickers on to further promote your brand.
  • you are using liquid pallets for transportation ensure you check each one for breakages or joint fractures every six months.
  • the pallet (speak to our team for advice on what you should provide) and check the consignment description.
  • Do not overload your pallet and check our pallet dimensions to ensure you are within the relevant weight limits.
  • Always ensure pallet weights and dimensions are accurately stated when booking.

For more information regarding pallet presentation, please do not hesitate to contact us.

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Other Freight Delivery

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We are committed to providing you with pricing advantages


Our business partnership will be founded on risk free trading


Our teamwork and ethics means service excellence to the client


We are committed to providing you with value for money


We provide a user friendly technology platform


Who we help

Business Owners and Directors

Business Owners and

Transport, Logistics and Warehouse Managers

Transport, Logistics and Warehouse Managers

Procurement and General Managers

Procurement and General Managers

We often work with the following sectors


Pallet Distribution for the Retail Sector


Food & Drink Pallet Distribution


Distribution for Manufacturing


Distribution for Engineering Companies


Wholesale Distribution

Guaranteed On Time & Backed by the Latest Technology
in Delivery Tracking

Qualifications & Accreditations


"We keep using CDSW as a result of their consistently excellent customer service. They are always quick to assist and keep us fully up to date with our deliveries"

Sarah A, Sales Processing Manager, Somerset Based Retailer

"Over the few years they have moved from a simple supplier of services to a valued business partner, helping Arada Ltd deliver an unmatched delivery experience to our customers, whether they are retail or consumer."

Jon B, Director, Manufacturing Firm, Devon

"We have been using C&D for several years now. I feel comfortable that they understand our needs with regard to competitive market pricing and the transportation of a perishable product."

Steve B, Managing Director, Somerset Based Brewery

"From the outset they’ve been nothing but a great business partner helping us, as a new company, with little things like advice given on dispatch arrangements, meeting our logistical needs and delivering on the promises we make to our customers and their requirements. "

Dan U, Dispatch Coordinator, Dorset Food Manufacturer

"With over 20 years experience within transport and distribution I have rarely come across a company with whom I have been able to build such a good working relationship. Thank you for the support you have provided our business, long may it continue."

Richard G, Warehouse Manager, Devon Based Door Manufacturer

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Our Story

At C & D South West we have logistics and distribution heritage spanning three generations,meaning you are assured of on-time deliveries.

C & D Transport was founded in 1987 and has been providing quality distribution to clients for over 30 years. With our depot based out of Chard, Somerset, we are close to the major routes in and out of the South West.

Frequently Asked Questions

Is there a cost to use your service?

There are no membership costs or hidden fees when using C & D South West. You simply pay for the shipping costs on the freight you move. To set up an account, please click here.

What can I ship?

We handle a variety of goods on a daily basis at C & D South West from Garden Furniture, to Stoves to Bottles of Beer! However, all goods sent with us must be ambient, non hazardous and secured to a pallet for onward shipment. To find out more about pallet sizes and guidelines please click here.

What if my goods are not on a pallet?

We can offer a palletisation service for adhoc consignments that may not be palletised for collection. To request a quotation regarding this service, please click here.

What Warranties/Insurance do I have for my shipments?

All consignments benefit from free goods-in-transit insurance, for more information regarding insurance on your freight please see our Terms & Conditions. If our standard insurance does not meet your required level of cover, please contact us regarding additional insurance as this can be offered.

If my goods are lost or damaged, what do I need to do?

In line with our Customer Service Charter we aim to provide the highest quality service to all clients, however should the situation arise where goods are unfortunately lost or damaged in transit please contact your account manager or our customer service team as soon as possible to report this so we can investigate & process accordingly.

What are C&D operating hours?

Our operation runs 24 hours a day, Monday to Friday. Until 12.00 on a Saturday and closed on Sundays. If you have a request outside of our working hours please contact us and we will respond as quickly as we can.

What's the best number and email to contact C&D on ?

Our main contact number is 01460 64701 and the fastest way to reach us, however if you prefer to email please click here so your enquiry can be directed to the relevant department.

How can I track my order?

All consignments are tracked via our online portal that can be accessed here. We can also offer tracking updates with twitter, email and text notifications for each delivery. Please click here for more information.

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