Customer Service Charter

Delivering Excellence To You With Our Customer Service Charter

Cost effective pallet logistics that provide peace of mind and supported 24/7 by a friendly long-standing team that offer all customers service excellence through our ‘Customer Service Charter’.

We are committed to providing you with pricing advantages

> 3 Day service or 48 hr upgrade
> Economy booked 48 hour guaranteed
> Free book in service
> No fuel surcharge
> Simple, transparent pricing & zones
> Quarter and half pallet rates

Our business partnership will be founded on risk free trading

> Money back guarantee
> Resilient & secure customer data protection
> 100% Invoice accuracy
> Excess free Insurance
> Paper or email invoice choice

Our teamwork and ethics means service excellence to the client

> POD endorsed claims settled within 4 weeks
> Pro-active communications
> None stack pallet policy
> Complaints responded to in 24 hours
> Bespoke service

We are committed to providing you with value for money

> Half and full pallet dimensions available on single consignments
> Next day guarantee for up to 3.6 metres
> First 45 minutes Demurrage Free
> Extensive local zone coverage

We provide user friendly technology platform

>Industry leading online order system
> Real time tracking
> Easy to use UK & European address search
> Smartphone App & Text,Email and Twitter Delivery Notifications available
> GPS identified delivery location