1 May 2020
1 May 2020,

COVID19- Service Levels Update


Copy of European services

We hope everybody is keeping well in these challenging times.


As per the previous updates regarding COVID-19 we continue to closely monitor the latest information and government advice regarding coronavirus. Through our network partnership with Palletforce, we are providing frequent updates regarding the Service Levels across the network in the UK and Europe.


Palletforce have advised us that they are updating the network accordingly as the situation develops regarding any changes to services. However, The situation is fluid; therefore any major changes will be communicated ASAP.


Finally- another reminder that next week sees the May Bank Holiday moved from Monday to Friday (8/5/20).


UK Network & Hub Operations


Status – Normal operations


The network is still operating a normal service across the UK and all services are still currently available.



Amazon Network


Status – Moderate, service restrictions at some FC’s


Amazon are reporting to our Control Tower that their operations are as normal at all FCs apart from Bristol BRS1, Glasgow GLA1, Manchester MAN1, Doncaster LBA2 and Dunfermline EDI4 which are running around 2-3 days behind due to higher volumes at the FC. Coventry BHX4 continues to see very high volumes and they have a backlog of up to 5 days still. Please note that Amazon FCs in France are currently closed therefore please do not send freight until further notice


European Network


Generally we are operating as close to “business as usual” as possible, however please be aware of the following guidance.


  • Our European partners are requesting that the senders of the goods confirm the consignee is open and OK to receive goods(eg. Many restaurants, hotels, schools etc are closed). This is to avoid backlogs of freight, storage charges and consignments being returned. Feedback from our partners suggests that this confirmation is not happening in all cases.


  • Please ensure every European job has a contact phone number on. Again, many jobs do not have this information on them.


Germany349GreenNo Delays
Austria349AmberRe-Routing: Network has general delays of up to 24 hours
Slovakia349AmberRe-Routing: Network has general delays of up to 72 hours
Spain & Portugal090AmberManufacturing and construction have returned to work this week,
increasing the amount of companies open. All shops, restaurants, schools
and bars still closed. People are not allowed out their homes, unless for
work or visiting the supermarket or pharmacy.
Deliveries to private addresses therefore still restricted.
Groupage departures are still leaving and local distribution is working –
delays shouldn’t exceed 48 hours.
Benelux331/332AmberDelays of up to 24 hours
ROI052Green No Delays
Italy307AmberNetwork operating as normal, however certain significant restrictions on
postcodes – please check with D307 before sending. All non-essential
companies closed on Wednesday 25th March
France333AmberNetwork has general delays of up to 48 hours. All Amazon FCs are closed.
Bulgaria, Croatia, Czech Rep. Hungary, Latvia, Lithuania, Poland, Romania348AmberNetwork has general delays of up to 72 hours
Scandanavia345GreenNo Delays
Switzerland345AmberNetwork has general delays of up to 72 hours
Greece & Turkey330AmberNetwork has general delays of up to 72 hours


We hope this provides you with clarity in these uncertain times however if you are in any doubt regarding service levels, please do not hesitate to contact us.

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