COVID19- Service Levels Update


Copy of European services


As per the previous updates regarding COVID-19 we continue to closely monitor the latest information and government advice regarding coronavirus. Through our network partnership with Palletforce, we are providing frequent updates regarding the Service Levels across the network in the UK and Europe.


In addition to further updates, we have received official correspondence via the RHA and FTA from the Dept of Transport this week. The letter clearly states that the DoT considers it essential that the work of the logistics sector should continue during the Covid-19 crisis – and that this has been communicated to the National Police Chiefs Council. Therefore our operations will continue until we are advised otherwise and will continue to deliver loads of quality during these difficult times.


Our network limit per consignment has increased, meaning the single consignment limit of 10 pallets has now been increased to 15 pallets to ensure we can support any additional demand and requirements for supplies in light of the pandemic. This is a temporary measure and will be reviewed on a weekly basis.


Palletforce have advised us that they are updating the network accordingly as the situation develops regarding any changes to services. However, The situation is fluid; therefore any major changes will be communicated ASAP.


UK Network & Hub Operations


Status – Normal operations


The network is still operating a normal service across the UK and all services are still currently available.



Amazon Network


Status – Normal operations


Amazon are reporting to the Palletforce Control Tower that their operations are as normal at their FCs at the current time


European Network


Generally we are operating as close to “business as usual” as possible, however please be aware of the following guidance.


  • Our European partners are requesting that the senders of the goods confirm the consignee is open and OK to receive goods(eg. Many restaurants, hotels, schools etc are closed). This is to avoid backlogs of freight, storage charges and consignments being returned. Feedback from our partners suggests that this confirmation is not happening in all cases.


  • Please ensure every European job has a contact phone number on. Again, many jobs do not have this information on them.


Country Depot Status Remarks
Germany 349 Amber Network has general delays of up to 72 hours
Austria 349 Amber Service is now on a POA basis
Slovakia 349 Amber Service is now on a POA basis
Spain & Portugal 090 Amber Deliveries being delayed by up to 72 hours. Certain types of delivery points are restricted eg. private addresses
Benelux 331/332 Amber Delays of up to 48 hours
ROI 052 Green  
Italy 307 Amber Network operating as normal, however certain significant restrictions on postcodes – please check with D307 before sending. All non-essential companies closed on Wednesday 25th March
France 333 Amber Network has general delays of up to 72 hours.
Bulgaria, Croatia, Czech Rep. Hungary, Latvia, Lithuania, Poland, Romania 348 Amber Network has general delays of up to 72 hours
Scandanavia 345 Amber Network has general delays of up to 48 hours
Switzerland 345 Amber Network has general delays of up to 72 hours
Greece & Turkey 330 Amber Network has general delays of up to 72 hours


We hope this provides you with clarity in these uncertain times however if you are in any doubt regarding service levels, please do not hesitate to contact us.

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