1 April 2020
1 April 2020,
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COVID19- Service Levels Update

 

Copy of European services

 

As per the previous updates regarding COVID-19 we continue to closely monitor the latest information and government advice regarding coronavirus. Through our network partnership with Palletforce, we are providing frequent updates regarding the Service Levels across the network in the UK and Europe.

 

In addition to further updates, we have received official correspondence via the RHA and FTA from the Dept of Transport this week. The letter clearly states that the DoT considers it essential that the work of the logistics sector should continue during the Covid-19 crisis – and that this has been communicated to the National Police Chiefs Council. Therefore our operations will continue until we are advised otherwise and will continue to deliver loads of quality during these difficult times.

 

Our network limit per consignment has increased, meaning the single consignment limit of 10 pallets has now been increased to 15 pallets to ensure we can support any additional demand and requirements for supplies in light of the pandemic. This is a temporary measure and will be reviewed on a weekly basis.

 

Palletforce have advised us that they are updating the network accordingly as the situation develops regarding any changes to services. However, The situation is fluid; therefore any major changes will be communicated ASAP.

 

UK Network & Hub Operations

 

Status – Normal operations

 

The network is still operating a normal service across the UK and all services are still currently available.

 

 

Amazon Network

 

Status – Normal operations

 

Amazon are reporting to the Palletforce Control Tower that their operations are as normal at their FCs at the current time

 

European Network

 

Generally we are operating as close to “business as usual” as possible, however please be aware of the following guidance.

 

  • Our European partners are requesting that the senders of the goods confirm the consignee is open and OK to receive goods(eg. Many restaurants, hotels, schools etc are closed). This is to avoid backlogs of freight, storage charges and consignments being returned. Feedback from our partners suggests that this confirmation is not happening in all cases.

 

  • Please ensure every European job has a contact phone number on. Again, many jobs do not have this information on them.

 

CountryDepotStatusRemarks
Germany349AmberNetwork has general delays of up to 72 hours
Austria349AmberService is now on a POA basis
Slovakia349AmberService is now on a POA basis
Spain & Portugal090AmberDeliveries being delayed by up to 72 hours. Certain types of delivery points are restricted eg. private addresses
Benelux331/332AmberDelays of up to 48 hours
ROI052Green 
Italy307AmberNetwork operating as normal, however certain significant restrictions on postcodes – please check with D307 before sending. All non-essential companies closed on Wednesday 25th March
France333AmberNetwork has general delays of up to 72 hours.
Bulgaria, Croatia, Czech Rep. Hungary, Latvia, Lithuania, Poland, Romania348AmberNetwork has general delays of up to 72 hours
Scandanavia345AmberNetwork has general delays of up to 48 hours
Switzerland345AmberNetwork has general delays of up to 72 hours
Greece & Turkey330AmberNetwork has general delays of up to 72 hours

 

We hope this provides you with clarity in these uncertain times however if you are in any doubt regarding service levels, please do not hesitate to contact us.

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