COVID19- Service Levels Update

Copy of European services

As per the previous updates regarding COVID-19 we continue to closely monitor the latest information and government advice regarding coronavirus. With our network partnership with Palletforce, they are providing us with frequent updates regarding the Service Levels across the network.

Palletforce have advised us that they are updating the network accordingly as the situation develops regarding any changes to services. However, The situation is fluid; therefore any major changes will be communicated ASAP.

UK Network & Hub Operations

Status – Normal operations

The network is currently operating a normal service across the UK and all services are still currently available.

Issues of note to date

  • EPOD – as per earlier updates, a high number of depots, including CDSW are not handing over the handheld EPOD devices to consignees to limit unecessary contact.
  • Customers Own Paperwork –  depots may or may not choose to handle paperwork from their customers. If paperwork is uploaded the delivery depot will print off in the normal way, but the driver will record the consignee name themselves and not handover the paperwork. If the consignee requires paperwork the consignor should affix to the pallet.

In the event of an EPOD being unavailable paperwork should be printed from Alliance, with the driver recording the consignee name on the paperwork themselves.

Amazon Network

Status – Normal operations

Amazon are reporting to the Palletforce Control Tower that their operations are as normal at their FCs at the current time

European Network

Generally we are operating as close to “business as usual” as possible, however please be aware of the following guidance.

  • Our European partners are requesting that the senders of the goods confirm the consignee is open and OK to receive goods (eg. Many restaurants, hotels, schools etc are closed). This is to avoid backlogs of freight, storage charges and consignments being returned. Feedback from our partners suggests that this confirmation is not happening in all cases.
  • Please ensure every European job has a contact phone number on. Again, many jobs do not have this information on them.

 

Country Depot Status

Remarks

Germany 349 Amber Network has general delays of up to 72 hours
Austria 349 Amber Shipments now being rerouted by the Hub on a consignment basis
Slovakia 349 Amber Shipments now being rerouted by the Hub on a consignment basis
Spain & Portugal 090 Amber Deliveries being delayed by up to 72 hours. Certain types of delivery points are restricted eg. private addresses
Benelux 331/332 Amber Delays of up to 48 hours
ROI 052 Green  
Italy 307 Amber Network operating as normal, however certain significant restrictions on postcodes – please check with D307 before sending. All non-essential companies have been ordered to close from Wednesday 25th March
France 333 Amber Network has general delays of up to 72 hours.
Bulgaria, Croatia, Czech Rep. Hungary, Latvia, Lithuania, Poland, Romania 348 Amber Network has general delays of up to 72 hours
Scandanavia 345 Amber Network has general delays of up to 48 hours
Switzerland 345 Amber Network has general delays of up to 72 hours
Greece & Turkey 330 Amber Network has general delays of up to 72 hours

We hope this provides you with clarity in these uncertain times however if you are in any doubt regarding service levels, please do not hesitate to contact us.

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