COVID19- Service Levels Update
As per the previous updates regarding COVID-19 we continue to closely monitor the latest information and government advice regarding coronavirus. With our network partnership with Palletforce, they are providing us with frequent updates regarding the Service Levels across the network.
Palletforce have advised us that they are updating the network every Friday as the situation develops regarding any changes to services. However, The situation is fluid; therefore any major changes will be communicated ASAP.
UK Network & Hub Operations
Status – Normal operations
The network is currently operating a normal service across the UK and all services are still currently available.
|Issues of note to date
In the event of an EPOD being unavailable paperwork should be printed from Alliance, with the driver recording the consignee name on the paperwork themselves.
Status – Normal operations
Amazon are reporting to the Palletforce Control Tower that their operations are as normal at their FCs at the current time
Generally we are operating as close to “business as usual” as possible, however please be aware of the following guidance:
- Our European partners are requesting that the senders of the goods confirm the consignee is open and OK to receive goods (eg. Many restaurants, hotels, schools etc are closed). This is to avoid backlogs of freight, storage charges and consignments being returned.
- Please ensure every European job has a contact phone number on.
- We are closely monitoring the situation as it develops, including where countries may place more stringent restrictions on border crossings, and linehaul availability reduces.
- To uphold service we may re-route specific consignments – we will call you on a case by case basis if this should arise.
|Network has general delays of up to 72 hours|
|Austria||349||Amber||Shipments now being rerouted by the Hub on a consignment basis|
|Slovakia||349||Amber||Shipments now being rerouted by the Hub on a consignment basis|
|Spain & Portugal||090||Amber||Deliveries being delayed by up to 72 hours. Certain types of delivery points are restricted eg. private addresses|
|Benelux||331/332||Amber||Delays of up to 48 hours|
|Italy||307||Amber||Network operating as normal, however certain significant restrictions on postcodes – please check with D307 before sending|
|France||333||Amber||Network has general delays of up to 72 hours|
|Bulgaria, Croatia, Czech Rep. Hungary, Latvia, Lithuania, Poland, Romania||348||Amber||Network has general delays of up to 72 hours|
|Scandanavia||345||Amber||Network has general delays of up to 48 hours|
|Switzerland||345||Amber||Network has general delays of up to 72 hours|
|Greece & Turkey||330||Amber||
Network has general delays of up to 72 hours
We hope this provides you with clarity in these uncertain times however if you are in any doubt regarding service levels, please do not hesitate to contact us.