Dear Valued Customer,
We are pleased to confirm the operating plan for the festive period this year, we can confirm the arrangements will be the same as 2022 operations as the Christmas and Boxing Day Bank Holiday’s fall on the same days.
Please take time to check the detail below and share any queries or questions with a member of our customer services team.
Christmas Opening & Delivery Manifesting
Friday 22nd December 2023 will be the last full day of operations, and the final full day of standard collections and deliveries before the new year. There will be a limited Saturday Service available for any deliveries needed for the 23rd December 2023.
There will be a limited delivery service ONLY on the 27-29th December, however any deliveries to be made on these dates must be pre-arranged and collected on or before Friday 22nd December 2023.
All deliveries MUST be manifested before 17:00 on the 22nd December and must be manifested as A service (24 hours) only. Surcharges will be available only on request and the required delivery day between Christmas and New Year must be clearly stated in the top line of the manifest notes on Alliance. If there is no specification, the consignment will be delivered on Tuesday 2nd January 2024.
Please check that your customer will be open to accept deliveries if you do choose to send any freight between the 27-29th December, re-delivery charges will apply if freight is manifested for these dates and the consignee is closed.
There will be no collection service between 27-29th December and no Saturday services available on the 30th December 2023. Standard collection and delivery service will resume on Tuesday 2nd January 2024, except in Scotland due to the Scottish Bank Holiday.
This is the operational plan for our network, however if you do have a URGENT consignment that requires a special delivery between 27-29th December, we will be running limited staff and may be able to assist on a direct basis, however this is not guaranteed and will depend on availability.
The operating plan is set out in the calendar below:
We hope this clarifies our Christmas Operating schedule however, if you require any further information or assistance please do not hesitate to contact us.
Assuring you of our very best intentions at all times.
C & D South West Ltd
Delivering Loads Of Quality