Further to our previous service level updates, our network is now seeing improvements and making some changes to service levels with fewer restrictions in place for service levels as we see volumes stabilising in some parts of the UK.

Service Update

Despite easing in service restrictions in many areas, we are still seeing a backlog in certain geographies and you will experience delays to these areas due to the national driver shortages as well as driver holidays reducing capacity. Our network is doing all it can to support these postcode areas and recover normal levels as soon as possible.

Please contact our customer services team for more information on what postcodes are currently affected.

This is being reviewed weekly and as a network, we endeavour to clear these delays as soon as we can. The driver and resource challenges in the industry remain, therefore we continue to monitor the service and backlog situation across the network closely. Please bear with the depots above whilst they work to resolve the backlogs as soon as possible.

Regional Services

Please note that certain regions also have delayed services at present. These restrictions will remain in place and will be reviewed following the August Bank Holiday period on Friday 3rd September.

Please contact our customer services team for more information on what postcodes are currently affected.

These measures are designed to help the depots have more time to clear the backlogs whilst enabling us to manage the service offering to you and your customers. Our online Alliance portal will be updated to reflect these changes when booking jobs in.

We hope that you can understand the current circumstances, should your consignments be subject to any delays and we will endeavor to keep all of our clients informed as promptly as possible with regards to any such delays mentioned above.

To minimise further delays, we also please ask that all freight is well presented. Additionally, any prior notice that can be given for higher volumes of freight would be appreciated. This is to allow us and our network partners to best plan our resources and allocate vehicles more efficiently.

If you require a copy of our Pallet Presentation Guidelines, please click here.

Can we also ask that all discussions regarding consignments are kept professional and courteous at all times. As a company we understand the frustrations service delays can cause however our teams are here to help and assist you – any non-respectful behaviour will not be tolerated.

Thank you for your patience and understanding during these unprecedented times, if you require any further information or assistance please do not hesitate to contact us.

Assuring you of our very best intentions at all times.

C & D South West Ltd

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